Privacy Policy - Cleaners Urrey

Cleaners Urrey is committed to protecting the privacy and personal data of all customers in the area. This Privacy Policy explains how we collect, use, store, share, and protect personal information in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. It applies to all Cleaners Urrey customers in area, including prospective customers, active customers, and individuals who interact with our services on behalf of a household or business.

1. Scope of This Policy

This Privacy Policy applies whenever Cleaners Urrey processes personal data in connection with its cleaning services, customer administration, scheduling, billing, communication, and related business operations. By using our services, customers acknowledge that their personal data may be processed as described in this policy. We aim to keep our processing fair, lawful, transparent, and limited to what is necessary.

2. Personal Data We Collect

We collect only the data needed to provide services properly, manage our relationship with customers, and meet legal obligations. Depending on the type of service, the personal data we may collect includes:

Identity information such as full name and title.
Contact details such as address, email address, and telephone number.
Service information such as cleaning preferences, property access instructions, service history, and appointment notes.
Billing and payment data such as invoice details, payment status, and transaction records.
Communication data including messages, complaints, feedback, and records of customer support interactions.
Technical and usage data where relevant, such as information collected through emails or booking systems used to manage service requests.

We do not intentionally collect special category data unless it is strictly necessary and lawful to do so. Customers should avoid sharing sensitive personal information unless it is directly relevant to the service.

3. How We Use Personal Data

Cleaners Urrey uses personal data to deliver services effectively and to maintain accurate records. We may use data to:

arrange and manage cleaning appointments;
deliver services at the correct location and time;
communicate about bookings, changes, and service updates;
process invoices, payments, refunds, and account records;
respond to questions, feedback, or complaints;
improve service quality, planning, and operational efficiency;
comply with legal, tax, accounting, and regulatory obligations;
prevent fraud, misuse, or unauthorized access.

We only process personal data for clear and legitimate purposes. Where data is no longer needed, we will either delete it or anonymize it in a secure manner.

4. Lawful Basis for Processing

Under GDPR, every processing activity must have a lawful basis. Cleaners Urrey relies on one or more of the following lawful bases:

a. Contract

We process personal data when it is necessary to perform a contract with the customer or to take steps at the customer’s request before entering into a contract. This includes managing bookings, providing cleaning services, handling service changes, and processing payments.

b. Legal Obligation

We process certain data to comply with legal requirements, such as accounting, tax, record-keeping, and other regulatory duties. Where the law requires retention or disclosure, we will process the necessary data accordingly.

c. Legitimate Interests

We may process data where it is necessary for our legitimate business interests, provided those interests are not overridden by the customer’s rights and freedoms. Examples include service administration, internal record management, quality control, and business security. We always consider whether the impact on privacy is proportionate.

d. Consent

In limited situations, we may rely on consent. If we ask for consent, it will be clear, specific, informed, and freely given. Customers may withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

5. Sharing and Processors

We may share personal data with trusted third parties where necessary for business operations and service delivery. These third parties act as data processors or, in some cases, independent controllers. We only share the minimum data needed and require appropriate confidentiality and data protection safeguards.

Processors may include:

booking and scheduling system providers;
payment processing services;
accounting and invoicing software providers;
IT support, cloud storage, and security providers;
customer communication tools and email service providers;
professional advisers, such as accountants or legal advisers, where necessary.

All processors are required to handle personal data securely, only on our instructions, and in line with GDPR requirements. We do not sell personal data. If data must be shared with public authorities or law enforcement, we will do so only where legally required or permitted.

6. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including satisfying legal, accounting, and reporting requirements. Retention periods vary depending on the type of information and the reason for processing.

Customer and service records are kept for the duration of the service relationship and for a reasonable period afterwards to handle follow-up queries or claims.
Financial and invoice records are retained for the period required by tax and accounting laws.
Communication records may be retained for quality assurance, complaint resolution, and business administration.
Consent records are kept as evidence of lawful processing where consent is relied upon.

When data is no longer required, we will delete it securely or anonymize it so that it can no longer identify an individual. Retention decisions are based on necessity, legal obligations, and good data management practice.

7. Data Security

Cleaners Urrey takes appropriate technical and organizational measures to safeguard personal data against unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures may include access controls, secure storage, staff confidentiality obligations, and data minimization practices. While no system can be guaranteed completely secure, we strive to maintain a high standard of protection.

8. International Transfers

If personal data is transferred outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place in line with applicable law. These safeguards may include adequacy decisions, standard contractual clauses, or other lawful transfer mechanisms designed to protect personal data.

9. Your GDPR Rights

Customers have important rights under GDPR in relation to their personal data. Subject to legal limitations, these rights include:

Right of access – to request a copy of the personal data we hold about you.
Right to rectification – to ask us to correct inaccurate or incomplete data.
Right to erasure – to request deletion of your data in certain circumstances.
Right to restriction – to request limited processing in certain situations.
Right to data portability – to receive certain data in a structured, commonly used format.
Right to object – to object to processing based on legitimate interests or direct marketing.
Right to withdraw consent – where processing is based on consent.

We will respond to valid requests in accordance with GDPR and within the legally required timeframes. To protect privacy, we may need to verify identity before acting on a request.

10. Automated Decision-Making

Cleaners Urrey does not normally use automated decision-making that produces legal or similarly significant effects. If this changes in the future, we will ensure appropriate safeguards and provide relevant information to affected individuals.

11. Children’s Data

Our services are intended for adults. We do not knowingly collect personal data directly from children for service purposes. If we become aware that data has been collected improperly, we will take steps to delete it where appropriate.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices. Any updated version will apply from the date it is published or otherwise communicated. We encourage customers to review this policy periodically to stay informed about how we protect personal data.

13. Summary of Our Commitment

Cleaners Urrey respects privacy and handles personal data responsibly. We collect only what is needed, use it only for lawful purposes, keep it secure, and retain it only as long as necessary. Customers in the area have the right to understand how their data is used and to exercise their GDPR rights at any time. Privacy, transparency, and lawful processing are central to how we operate.