Health And Safety Policy

Health and Safety Policy for Cleaner Surrey

Cleaner Surrey is committed to providing a safe and healthy working environment for our employees, clients, visitors and contractors. This Health and Safety Policy sets out our approach to managing risks associated with professional cleaning activities, including work in homes, offices and commercial premises across our service area.

Policy Statement and Objectives

Our objective is to prevent injury, ill health and damage to property arising from our cleaning services. We aim to achieve this by identifying hazards, assessing risks, implementing effective control measures and continually improving our health and safety performance.

Management at Cleaner Surrey accepts overall responsibility for health and safety and will provide the resources, information and support needed to uphold this policy. Every employee is expected to take reasonable care of their own safety and that of others who may be affected by their actions at work.

Roles and Responsibilities

Senior management is responsible for establishing, reviewing and updating this policy, ensuring that suitable procedures are in place and that health and safety is integrated into day to day operations.

Supervisors and team leaders are responsible for implementing safe systems of work, carrying out checks, monitoring compliance and reporting any concerns or incidents promptly.

Employees are required to follow training and instructions, use equipment correctly, wear any specified personal protective equipment and report hazards, near misses, accidents or unsafe conditions without delay.

Risk Assessment and Safe Working Practices

Cleaner Surrey carries out risk assessments for typical cleaning tasks and for specific sites where needed. These assessments consider factors such as use of cleaning chemicals, manual handling, slips and trips, lone working, electrical safety and working at height for tasks such as cleaning high surfaces.

Based on these assessments, we develop and communicate safe working practices for all routine activities. These include clear procedures for mixing and using cleaning solutions, operating machinery, disposing of waste and working in client premises during and outside normal working hours.

Training, Information and Supervision

All staff receive appropriate induction training before starting work, covering core health and safety principles, emergency procedures and company rules. Task specific training is provided for the safe use of equipment, chemicals and any specialist cleaning techniques relevant to their role.

Refresher training is delivered periodically or when new equipment, products or methods are introduced. Supervisors monitor work practices to ensure training is understood and applied consistently.

Use of Cleaning Chemicals and Hazardous Substances

Cleaner Surrey selects cleaning products with safety and environmental considerations in mind. We follow manufacturer instructions and relevant safety data information for each product used. Chemicals are clearly labelled, stored securely and only handled by trained staff.

Employees are instructed never to mix incompatible chemicals and to use appropriate personal protective equipment when handling substances that may cause irritation, burns or respiratory issues. Containers are kept closed when not in use and spills are cleaned promptly using safe methods.

Personal Protective Equipment

Where risks cannot be fully controlled by other means, Cleaner Surrey provides suitable personal protective equipment such as gloves, masks, eye protection or protective clothing. Staff are trained to use, maintain and store this equipment correctly and to report any damage or faults.

Employees are required to wear the specified protective equipment whenever indicated by risk assessments or site rules. Replacement items are provided when necessary to maintain effective protection.

Equipment, Tools and Machinery

All cleaning equipment, including vacuum cleaners, floor machines and other tools, is selected, used and maintained with safety in mind. Regular inspections and servicing are carried out to ensure equipment remains in good working order.

Electrical equipment is visually checked by staff before use and removed from service if any damage or defects are identified. Only trained and authorised personnel may use specialist machinery or equipment.

Preventing Slips, Trips and Manual Handling Injuries

To reduce the risk of slips and trips, we ensure that wet floors are appropriately managed, with warning signs used where necessary. Cables and equipment are positioned to minimise obstruction and staff are encouraged to maintain tidy work areas.

Manual handling tasks, such as moving bins, supplies or equipment, are assessed and controlled through safe techniques and the use of trolleys or other aids. Staff receive training on lifting and carrying to minimise the risk of strain or injury.

Lone Working and Site Security

Cleaner Surrey recognises the additional risks associated with lone working, particularly during early morning or evening cleaning schedules. Where lone working occurs, suitable control measures are applied, which may include defined check in procedures, clear communication arrangements and agreed emergency instructions.

Employees must follow site security procedures at all times, ensuring premises are left secure after work is completed and that access to restricted areas is controlled in line with client requirements.

Incident Reporting and Emergency Arrangements

All accidents, injuries, incidents and near misses must be reported as soon as possible. This enables Cleaner Surrey to investigate causes, take corrective action and prevent recurrence. Records of incidents are maintained and reviewed to identify trends and opportunities for improvement.

Emergency procedures, including fire safety and first aid arrangements, are communicated to staff during induction and whenever site specific requirements apply. Employees must familiarise themselves with escape routes, alarm points and assembly areas at each location where they work.

Consultation and Continuous Improvement

Cleaner Surrey encourages open communication on health and safety matters. Employees are invited to raise concerns, suggest improvements and participate in discussions about safe working practices. Constructive feedback is used to refine procedures and training.

This Health and Safety Policy is reviewed regularly and whenever significant changes occur in our operations, equipment or legal requirements. Updated versions are shared with staff and made available to clients on request to demonstrate our ongoing commitment to safe and responsible cleaning services.