Accessibility Statement

Cleaner Surrey Accessibility Statement

Cleaner Surrey is committed to providing an accessible and inclusive online experience for everyone in the Cleaner Surrey area, including people with disabilities. We aim to make our digital services easy to use and understand, so that as many people as possible can access information about our cleaning services independently and with confidence.

Our Accessibility Commitment

We work to meet the Web Content Accessibility Guidelines version 2.1 at level AA. These guidelines explain how to make web content more accessible for people with a wide range of access needs, including people who use assistive technologies. Our goal is to provide a consistent, usable experience that supports accessibility best practice across our website and online content.

Accessibility is an ongoing process. We review our website regularly and improve it over time so that customers in the Cleaner Surrey area can continue to use our services as technology, standards, and user expectations evolve.

How We Support Different Ways of Accessing Our Website

Our website is designed to be used with modern browsers and a variety of devices, including desktop computers, laptops, tablets, and smartphones. We also consider how people access our content using assistive technologies. This includes screen readers, screen magnifiers, speech recognition tools, and alternative input devices.

We aim to ensure that important information about our cleaning services in the Cleaner Surrey area is available in a clear and consistent structure. Headings, paragraphs, and content sections are organised to support users who navigate by heading levels, landmarks, or keyboard shortcuts.

Screen-Reader Compatibility

The Cleaner Surrey website is designed to work with popular screen-reader software. We use clear heading structures, meaningful page titles, descriptive text for images where appropriate, and labels for form fields to help screen-reader users understand and interact with our pages.

We aim to ensure that information is conveyed through text as well as colour or images, so that people using screen readers or those with low vision can access essential content about our Surrey cleaning services.

Keyboard Navigation

The website is built to be navigable using a keyboard alone, without the need for a mouse. Users should be able to move between links, buttons, and form fields in a logical order using the Tab, Shift plus Tab, Enter, and arrow keys. Focus indicators are used so that the currently selected element is visible when navigating with a keyboard.

We regularly review key user journeys, such as requesting information about cleaning services in the Cleaner Surrey area, to help ensure that they are accessible by keyboard.

Areas We Are Working To Improve

While we aim to achieve WCAG 2.1 AA compliance, there may be parts of the website that do not yet fully meet this standard. We are actively working to identify and fix issues such as occasional missing alternative text, inconsistent heading levels, or content that may be difficult to use with assistive technologies.

We are committed to continuous improvement and welcome feedback from users to help us make the Cleaner Surrey online experience more accessible.

Requesting Information In An Accessible Format

If you need any information from the Cleaner Surrey website provided in a more accessible format, such as large print, plain text, or an alternative digital format, you can contact us to make a request. Please include details of the content you need, the format that would be most helpful, and any specific access needs you would like us to consider.

We will review your request and aim to respond within a reasonable time frame. Where possible, we will work with you to provide information in a format that meets your needs and supports equal access to our services within the Cleaner Surrey area.

Providing Feedback Or Reporting Accessibility Issues

We value feedback from all users, including people with disabilities and those who support them. If you experience any problems accessing content, encounter a barrier when using the website, or have suggestions for improving accessibility, you can contact us and describe the issue you faced, the page you were using, and the device or software you were using at the time.

Your feedback helps us identify issues we may have missed and guides our ongoing work to improve the accessibility and usability of the Cleaner Surrey website.

Accessibility Review And Updates

This accessibility statement will be reviewed regularly to reflect changes to our website, services, and relevant accessibility standards. As we make improvements to enhance access for people in the Cleaner Surrey area, we will update this statement to explain what has changed and how it benefits our users.